Cancellation
There is no automatic subscription renewal in the current checkout flow. You may simply choose not to make a future purchase. Once a digital credit is used to start an assessment or generate service output, that used credit cannot be cancelled.
Refund eligibility
You can request a refund within 3 calendar days of payment if all purchased credits remain unused and there has been a duplicate charge, technical failure or another genuine service issue. Refunds are considered case by case and do not limit any rights you have under applicable law.
Non-refundable cases
- Credits already used to start or complete an assessment.
- Service output already generated using the purchased credit.
- Requests made after the stated period, except where required by applicable law.
- Problems caused by an incorrect email/account selected by the customer where access has already been delivered.
How to request a refund
Email support@intervstart.com with your registered email address, Razorpay payment/order ID, payment date and the reason for your request. We aim to acknowledge requests within 2 business days.
Refund processing
If approved, the refund is issued through Razorpay to the original payment method. Bank and payment-network processing time can vary; Razorpay notes that normal refunds commonly take several working days.